Let your dot start. Step in when it matters.
One shared inbox keeps your team in the conversation.
Keep the handoff simple.
Some questions need a person. DotDesk puts the conversation and the reply controls in one shared inbox. Read the messages, take over, and reply from the same thread.
Give control back.
When you have finished helping, hand the conversation back to your dot. The chat stays in one place, so customers do not have to start over.
Try the inbox demo.
The homepage carousel includes an interactive inbox. Choose The inbox, select Take over, and try a reply. Those example messages stay in the demo. The chat bubble at the corner of the website opens the real DotDesk chat.
